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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Hungarian Franchise Association
The Hungarian Franchise Association was founded in 1991 as an interest representation organization of the franchise business community.
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Subway
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How to launch a successful customer service initiative that is both effective and long-lasting
  • John DiJulius
  • 3,175 Reads 1 Shares
4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
  • John Tschohl
  • 3,694 Reads 1 Shares
Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
  • John Tschohl
  • 7,919 Reads 15 Shares
How do you stack up among the 6 crucial categories of customer experience?
  • John DiJulius
  • 3,156 Reads 17 Shares
Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.
  • John Tschohl
  • 3,106 Reads 9 Shares
After a full year of Covid, marketing executives discuss the changes they’ve seen
  • Eddy Goldberg
  • 3,434 Reads 4 Shares
To improve your retail success and train your sales associates, follow these 10 best practices
  • Bob Phibbs
  • 2,854 Reads 48 Shares
When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
  • John DiJulius
  • 4,986 Reads 21 Shares
Six steps that will help create an exceptional service culture at your business.
  • John Tschohl
  • 3,344 Reads 16 Shares
Improve your customer service from good to excellent in 2021 using these 6 steps
  • John Tschohl
  • 7,469 Reads 94 Shares
5 tips for small businesses to improve or keep their momentum going in 2021.
  • Chris Buitron
  • 4,047 Reads 48 Shares
Dogdrop
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Dogdrop
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Dogdrop
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How to make it easier for customers to provide feedback - positive or negative, it all helps to improve your customer service
  • John DiJulius
  • 2,731 Reads 12 Shares
How 3 Brands Have Implemented New Programs And Services To Assist Their Franchisees And Customers During Covid-19.
  • Multi-Unit Franchisee
  • 3,227 Reads 97 Shares
As a leader, are you an energy giver or an energy sucker? Plus "caught you doing something right" and ranking yourself as a leader.
  • John DiJulius
  • 2,907 Reads 1,023 Shares
What your customers experience beats your marketing every time.
  • Jack Mackey
  • 3,089 Reads 54 Shares
Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
  • John DiJulius
  • 3,535 Reads 1 Shares
How to overcome being relationship disadvantaged in a digital economy?
  • John DiJulius
  • 5,016 Reads 32 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
  • Eddy Goldberg
  • 3,005 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
  • Alex Zlatin
  • 5,467 Reads 22 Shares
4 service recovery techniques to keep your customers coming back.
  • John Tschohl
  • 3,899 Reads 35 Shares
Welcome to the Relationship Economy!
  • John DiJulius
  • 4,221 Reads 21 Shares
The Human Bean
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The Human Bean
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The Human Bean
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How investing in customer service can boost your bottom line.
  • John Tschohl
  • 4,464 Reads 9 Shares
5 traits are required to building successful relationships.
  • John DiJulius
  • 22,051 Reads 27 Shares
How healthy is your relationship with the Relationship Economy?
  • John DiJulius
  • 5,807 Reads 7 Shares
To retain your customers, pair technology with a human touch.
  • Kurt Krake
  • 3,850 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
  • 3,219 Reads 24 Shares
3 tips for making your interview process ungameable.
  • John DiJulius
  • 3,245 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
  • John DiJulius
  • 4,005 Reads 63 Shares
The #1 skill a great leader must learn to master.
  • John DiJulius
  • 2,399 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 4,408 Reads 47 Shares
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